At OJG Trade Supplies, we want you to shop with confidence. If you’re not satisfied with your purchase, we offer a straightforward return process.

Change of Mind Returns

• Accepted within 14 days of delivery.

• Item must be unused, unopened, and in original packaging.

• Return shipping costs are the responsibility of the customer.

• A refund will be issued once the item is received and inspected.

Faulty or Damaged Items

If you receive a faulty, defective, or damaged product:

• Notify us within 7 days of delivery.

• Provide photos or videos showing the issue.

• We will arrange a replacement, store credit, or refund depending on the situation.

Incorrect Items Received

If we accidentally send the wrong item:

• Contact us within 7 days.

• We will organise a return label and send the correct product at no extra cost.

Non-Returnable Items

For safety and quality reasons, we cannot accept returns on:

• Opened liquids (epoxy resin, clear coats, pigments, solvents)

• Clearance items

• Custom-mixed or special-order products

All returns must be authorised by our team before sending anything back.